Dta customer service number massachusetts. GET CONNECTED -service. NOTE: The e...
Dta customer service number massachusetts. GET CONNECTED -service. NOTE: The entrance to this office is located in the rear of the building. Access your Massachusetts DTA account to manage benefits, apply for SNAP, and explore resources for food assistance through the user-friendly DTA Connect platform. . This is called the SNAP Application for Seniors. Mass. This includes your EBT card number, PIN, Social Security Number, or account login information. Mar 17, 2022 · Here you will find a collection of the most common Department of Transitional Assistance (DTA) documents and forms, as well as outreach materials. DTA staff and interpreters are available to assist you. DTA will send a decision within 30 days. The documents go straight into your DTA case record. If you need a new EBT card, you can request one be sent to you via mail on DTA Connect or using the automated prompts on the DTA Assistance Line (see sections above). If DTA said they would call you for an interview at a specific time but you did not get the call, email MLRI at info@masslegalservices. 1 star 4. How do I contact the DTA in Massachusetts? To apply or for more information, families can contact their local DTA office to set up an appointment or call the DTA at 1-877-382-2363. m. Manage your Massachusetts Department of Transitional Assistance benefits, check case status, upload documents, and access resources online through DTA Connect. , Monday through Friday. DTA Connect services are a great way for low income households and community organizations to quickly get DTA case information AND a fast way of sending documents to DTA! What is the DTA Connect online portal? DTAConnect. Their name and phone number is on your DTA notices and DTAConnect. Talk to your worker, a supervisor, an Assistant Director or even a Director. com or over the phone. Note: If you are worried about an abusive partner or unauthorized callers trying to get your personal information, you can ask DTA about a “block” on this service. You can also check your case status on DTA Connect. com on your computer or smartphone Download the DTA Connect Mobile App DTA’s local office lobby is open for services, including new self-service options. 65K reviews Government I had DTA benefits years ago and just reapplied. The Jackson Square office will serve the following communities: Allston - Brighton Boston - 02112 Boston - 02117 Boston - 02205 Boston - Financial District Brookline Fenway (start here for cash) • DTA Local Office Contacts Directory: includes address, phone, and fax info, as well as the names of the directors and assistant directors (updated March 2024) • To contact a director by email, use the following format: firstname. Box 4406, Taunton, MA 02780 Jun 13, 2023 · DTA Connect. Mar 4, 2025 · The City of Worcester announced Tuesday its 311 customer service center has added access to Massachusetts Department of Transitional Assistance (DTA) services via the use of a new self-serving kiosk. Download Appendix B as a PDF below. M. You can use our phones, copiers, or kiosks to apply for benefits or manage your case. 23. Hand-deliver documents to any local DTA office in person. If you can’t reach them, go to or call the local office. The customer service number is first answered will be asked questions to help dir SNAP Benefits or Assistance: For questions regarding SNAP benefits contact the Massachusetts Department of Transitional Assistance (DTA) Assistance Line. ma. Programs offered by Massachusetts Department of Transitional Assistance (DTA) serving Lowell, MA to help with social needs, including Supplemental Nutrition Assistance Program (SNAP). The SAO is only available by phone at (833) 712‐8027. This part of the phone system is available 24/7, 7 da SNAP Benefits or Assistance: For questions regarding SNAP benefits contact the Massachusetts Department of Transitional Assistance (DTA) Assistance Line. Full Job Description The Department of Transitional Assistance (DTA) is seeking individuals with a passion for human services for the position of Supplemental Nutrition Assistance Program (SNAP) Case Worker. The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. Try to call your local DTA office: DTA local office phone numbers are here. You can get the worker’s name and get connected to the worker by calling the DTA Assistance Line at (877) 382-2363. at (877) 382-2363 Additional ways to connect regarding SNAP benefits are on this DTA contact page. Access your DTA benefits, check eligibility, update information, and manage your account online with the Massachusetts Department of Transitional Assistance. com on your computer or smartphone Download the DTA Connect Mobile App The office lobby is open for services, including new self-service options. DTA Connect offers resources and services for low-income Massachusetts residents, including SNAP, TAFDC, and EAEDC benefits. Call EBT customer service, (800) 997-2555, to report a lost or stolen card. Massachusetts Department of Transitional Assistance located at 300 Howard St, Framingham, MA 01702 - reviews, ratings, hours, phone number, directions, and more. Connect today with DTA remotely 3 convenient ways to manage your case 24/7 Call DTA Assistance Line (877) 382-2363 Visit DTAConnect. “Phishing” is when thieves pretend they are from DTA and ask you for personal information. The Department of Transitional Assistance (DTA) has created a SNAP application that is specific to your needs. You can also apply for SNAP, TAFDC and EAEDC online at DTAConnect. If you are having trouble logging in, call the DTA Assistance Line (877-382-2363) or visit your local You can contact the State Supplement Program (SSP) by phone, fax, or mail. The Healthy Incentives Program (HIP) is a Massachusetts program that applies state funds to your purchase when you use your EBT card to buy fruits and vegetables at participating farms. You can apply for SNAP, TAFDC, EAEDC at this location. The Department of Transitional Assistance (DTA) offers programs for individuals and families to help them meet their basic needs. You can call the Ombuds Office any time you need help fixing your SNAP case. gov/DTA page Hear automated updates on the DTA Assistance Line - 877 382 2363. Get a decision. gov/DTA. DTA Connect provides information and resources for Massachusetts families receiving SUN Bucks, including activating cards and checking account balances. lastname@state. If you give us a cell phone number that can get text messages and/or an email address, you will get messages from DTA about your application and case status. Use our phones, copiers or kiosks to apply for hel Limited DTA staff and interpreters will be available to help. I had DTA benefits years ago and just reapplied. org. This directory includes address, phone, and fax information, as well as the names of the directors and assistant directors of each local office. Mail documents to: Department of Transitional Assistance (DTA) P. Nov 22, 2025 · The Department of Transitional Assistance (DTA) Assistance Line is available 24 hours a day, 7 days a week for the residents of Massachusetts. Feb 10, 2025 · Boston — The Massachusetts Department of Transitional Assistance (DTA) has opened its second office location in Boston. com and go to 'My Info', click “view more” and then click on Request an EBT Card, or Call your DTA worker or local DTA office Form-11-Eastern-10. to 4:45 P. The DTA Assistance Line can be reached at 1-877-382-2363 (help in over 100 languages). Massachusetts Department of Transitional Assistance located at 243 Cottage St, Springfield, MA 01104 - reviews, ratings, hours, phone number, directions, and more. During regular business hours (8:15 a. Check DTA’s webpage, How to Contact DTA by Phone, to find out what information is available through the DTA Assistance Line. ) you can: - Talk to a case manager to conduct a SNAP interview or other SNAP business - Talk to your cash case manager - Speak to someone about domestic violence help - Request an accommodation to Dec 17, 2025 · The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. Our ideal candidates will provide exceptional customer service to all DTA clients, in an action-based “first available worker” model, that is consistent with DTA’s self-sufficiency The Department of Transitional Assistance (DTA) serves 1 in 8 residents of Massachusetts with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities. To apply for SNAP benefits, use that application. To find an office, go online to: Mass. To learn more about options on DTA Connect, see this Mass. To replace an EBT card, Go in person at a DTA office, Go to the DTA Connect mobile app and request an EBT card (click "benefit detail" and then "EBT Card Status"), Go to DTAConnect. Call Massachusetts State Supplement Program (SSP) at (877) 863-1128 DTA Assistance Line Call Department of Transitional Assistance (DTA), DTA Assistance Line at (877) 382-2363 The DTA Assistance Line is open from 8:15 A. In addition to meeting your basic need for food and/or cash assistance, we want to help improve your quality of life. Customer Service is open 24 hours a day, 7 days a week efits. com also has an online SNAP application. When to Call Customer Service 1-800-997-2555 – This is a free call. To replace an EBT card: Go in person at a DTA office, Go to the DTA Connect mobile app and request an EBT card (click “benefit detail” and then “EBT Card Status”), Go to DTAConnect. The SNAP-Ed email address cannot address questions about benefits, applications, or interviews. If you have questions about your federal Social Security benefits (SSI), you must contact the Social Security Administration directly by phone at (800) 772-1213. SNAP benefits include: Monthly funds on a debit-like EBT card to buy food An additional $40, $60, or $80 a month put back on your EBT card when you use SNAP to buy local produce via the Healthy Incentives Program (HIP) SNAP Path to Work free education and training The Health Connector is the official website of Massachusetts's health and dental insurance Marketplace for people and small businesses in the Commonwealth. Fax documents to DTA at 617-887-8765. us DTA Ombudsperson (start here for SNAP) Who can I contact if the DTA phone line has a long wait time? Is there an email address? You can work with contracted SNAP Outreach Partner s. Dec 2, 2025 · DTA Local Office Contacts This directory includes address, phone, and fax information, as well as the names of the directors and assistant directors of each local office. com is DTA’s online hub for customer service. DTA’s local office lobby is open for services, including new self-service options. If you get TAFDC/EAEDC: Call your assigned case worker directly. gov/DTA and mail or fax: Mail: DTA Document Processing Center, P. com and go to 'My Info', click "view more" and then click on Request an EBT Card, or Call your DTA worker or local DTA office - or call the DTA Connect provides resources and tools for managing your case information with the Massachusetts Department of Transitional Assistance. You can get the worker’s name and get connected to the worker by calling the DTA Assistance Line at 1-877-382-2363. For older adults 60+, call the Senior Assistance Office: 833-712-8027 The Assistance Line has an Interactive Voice Response (IVR) system, which means some of the features are automated without talking to a human being. 26. Note: Access to DTA Connect will start about one business day after you apply. DTA offers cash-assistance programs, food and nutrition programs, and programs to help individuals train and apply for jobs. Box 4406, Taunton, MA 02780-0420. For case questions or changes, call DTA. Staff are working to fix the issue. Jul 8, 2024 · ALERT: DTA Connect is experiencing technical difficulties. The Jackson Square office will serve the following communities: Allston - Brighton Boston - 02112 Boston - 02117 Boston - 02205 Boston - Financial District Brookline Fenway In addition to food and cash benefits, DTA offers other services to help you meet your basic needs and achieve economic mobility. DTA’s local offices are open for services, including new self-service options. Your worker’s name and phone number should be on any notices you get from DTA. Call EBT customer service, 1-800-997-2555, to report a lost or stolen card. This is the fastest way to get DTA proofs! See Question 23. Visit the services section on this page to learn about all the things you can do at a DTA office and ways to contact the Department. If DTA turns you away or you don’t get the help you need, contact the Massachusetts Law Reform Institute (MLRI) at info@masslegalservices. to 4:45 p. You can also visit this office to receive and emergency EBT Card. It complements DTA’s existing Boston office located less than one mile away in Nubian Square. Unfortunately, there is no email address for case-specific questions. (833) 712-8027 DTA has one main phone number called the DTA Assistance Line: 1-877-382-2363. Call right away if you think your card is lost or stolen. SNAP benefits include: Monthly funds on a debit-like EBT card to buy food An additional $40, $60, or $80 a month put back on your EBT card when you use SNAP to buy local produce via the Healthy Incentives Program (HIP) SNAP Path to Work free education and training DTA’s local office lobby is open for services, including new self-service options. You Senior Assistance Office (For seniors 60+ receiving SNAP) . DTA Lowell Transitional Assistance Office 131 Davidson Street, Lowell, MA 01852 Directions DTA’s local office lobby is open for services, including new self-service options. It can be downloaded from Google Play or the App Store. The mission of the Department of Transitional Assistance is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self- sufficiency. The office lobby is open for services, including new self-service options. SNAP is a federal nutrition program administered by the Department of Transitional Assistance (DTA) for Massachusetts residents. When should you call EBT card customer service 1-800-997-2555- You can call customer service 24 hours a day, 7 days a week. Jul 25, 2024 · Massachusetts Department of Transitional Assistance (DTA) has launched the new Summer EBT benefit from the US Department of Agriculture, thanks to Governor Healey’s leadership. You can call your DTA worker to ask about your case. 1515 HANCOCK STREET Suite 105 QUINCY, MA 02169 NORTHERN REGION Nov 22, 2025 · The Department of Transitional Assistance (DTA) Assistance Line is available 24 hours a day, 7 days a week for the residents of Massachusetts. DTA serves one in six residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities. The DTA Assistance Line is open from 8:15 A. O. EBT Information The majority of DTA clients receive their SNAP and economic assistance benefits on an Electronic Benefit Transfer (EBT) card. If you prefer, you can always go in‐person to a DTA office. Can I use my old DTA Connect account or do I need to create a new one? If you recently reapplied for benefits you can login to your old account on DTA Connect. It includes: You can call your DTA worker to ask about your case. Contact a Caseworker Call (877) 382-2363 Mon-Fri 8:15 am-4:45 pm Submit Connect today with DTA remotely 3 convenient ways to manage your case 24/7 Call DTA Assistance Line (877) 382-2363 Visit DTAConnect. You will need your case number (which begins with the numbers 8 and 0) from the approval notice from DTA and the birthday of the person whose name is on the SUN Bucks card. Feb 9, 2026 · Under federal law, you have a right to have your application or Recertification interview in person at a DTA office. The new Jackson Square office is located at 1785 Columbus Avenue in Roxbury in a transit-accessible area. (start here for cash) • DTA Local Office Contacts Directory: includes address, phone, and fax info, as well as the names of the directors and assistant directors (updated March 2024) • To contact a director by email, use the following format: firstname. DTA has a special DTA Ombuds Office to handle client complaints and concerns. DTA Connect Massachusetts Dept of Transitional Assistance 4. Business hours for the SSP Client Assistance Line are from 8:15 a. Here’s how: To set a Personal Identification Number (PIN) for your SUN Bucks card, call the number on the back of the card (1-800-997-2555) and follow the prompts. Getting in touch with DTA by phone, online, or in the community. us DTA Ombudsperson (start here for SNAP) Call the DTA Assistance Line at 1-877-382-2363 to hear automated information about your case. DTA Ombuds Office: 617-348-5354 The Department of Transitional Assistance offers the DTA Connect app, which lets you view and manage your case information. Department of Transitional Assistance (DTA) Area Offices - Massachusetts The Massachusetts Department of Transitional Assistance (DTA), formerly known as the Department of Public Welfare, is the State agency responsible for administering public assistance programs for needy citizens of the Commonwealth. The Supplemental Nutrition Assistance Program, commonly known as SNAP, is part of a federal nutrition program that DTA’s local office lobby is open for services, including new self-service options. 1/10/2014 1/10/2014 DTA’s local office lobby is open for services, including new self-service options. The Supplemental Nutrition Assistance Program, commonly known as SNAP, is part of a federal nutrition program that DTA Commissioner Michael Cole The Department of Transitional Assistance's Commissioner's Office is comprised of the agency's leadership, including the heads of various divisions, as well as communications, administration, and operations. xlsx 10/26/2023 Jan 11, 2022 · Ways to check on DTA case information: Have your client download/set up and use DTA Connect to see info on their case, when they will receive benefits, send in documents and more. godquhirbuszutwvukycugepejcbxfwrltzowvvnyxfq